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Free Consultation

Terms and Conditions

 

Consultations

Cases are only seen on Veterinary Referral basis. Veterinary Surgeons can submit a referral form through the website directly to refer a case for behaviour assessment and management.

Owners can contact me and I will contact their Veterinary Surgeon for the information necessary to book an appointment.

A consultation can only be booked once a veterinary referral form (with clinical history) and a history form (filled out by the owner) have been received.

Consultation times vary. Please make all the necessary arrangements (time off work, childcare arrangements, etc.) and allow up to 2-3 hours for the initial consultation.

The initial consultation will typically take place as a home visit.

Under certain circumstances such as specificities of the case, scheduling difficulties or government restrictions (due to COVID-19) remote consultations (via Skype, MS Teams or Zoom) can be offered.

If there is more than one behavioural problem, further consultations will probably be required to investigate behavioural matters not related to or discussed at the time of the initial consultation.

Other animals in the household and animals belonging to friends or family will need to be referred separately by their vet.

I aspire to offer a high quality and bespoke service, for that reason advice will only be issued on animals that have been referred by a Veterinary Surgeon and seen in a consultation by myself.

 

Follow up and assistance

Telephone and email follow up are normally included in the cost of the initial consultation for a period of up to 3 months after the date of the consultation.

Telephone or email communication during the follow up period included with a consultation will usually take place about every two weeks. Follow up phone calls are scheduled at a time convenient for the client and typically last up to half an hour.

If further follow up is necessary, this will be done through a revisit consultation which is chargeable.

 

1 – 2 – 1 training sessions

These sessions will have a maximum duration of 1 hour, unless otherwise previously agreed.

The sessions will be held at a location agreed by both parties.

 

Revisit Consultations

Revisits for the same condition can occur up to 6 months after the date of the initial consultation.

If a consultation is needed after this 6 month period, or a consultation is required at any point for another condition or a different animal, then an initial consultation fee will apply.

 

Payment

Full payment of fees is required at the time of booking for all Consultations, 1 – 2 – 1 training sessions and Revisit consultations.

Appointment date and time will be confirmed once payment has been received.

Your acceptance of the consultation appointment is regarded as acceptance of these terms and conditions.

 

Cancellations

Initial Consultations and Revisit Consultations

If the appointment is cancelled 72 hours or more in advance of the appointment time, a full refund will be issued.

If less than 72 hours notice of cancellation is given, the appointment fees will be refunded, minus a £50 fee.

If less than 24 hours notice of cancellation is given or you fail to keep an appointment, the fees will not be refunded.

If you arrive late, the consultation may need to be shortened or in some cases, rearranged.

 

Appointment times or dates may need to be altered because of circumstances beyond my control. If this happens I will contact you as soon as possible to make alternative arrangements. The appointment will be rescheduled to a time of your convenience. If it is not possible to reschedule the appointment to a time of your convenience a full refund will be issued.

I will not be liable for any costs you may have incurred in preparation for your appointment.

 

1 – 2 – 1 training sessions

If the appointment is cancelled 48 hours or more in advance of the appointment time, a full refund will be issued.

If less than 48 hours notice of cancellation is given, the appointment fees will be refunded, minus a £25 fee.

If less than 24 hours notice of cancellation is given or you fail to keep an appointment, the fees will not be refunded.

If you arrive late, the session may need to be shortened or in some cases, rearranged.

 

Appointment times or dates may need to be altered because of circumstances beyond my control. If this happens I will contact you as soon as possible to make alternative arrangements. The appointment will be rescheduled to a time of your convenience. If it is not possible to reschedule the appointment to a time of your convenience a full refund will be issued.

I will not be liable for any costs you may have incurred in preparation for your appointment.